Privacy Policy.

1. Introduction

Enscale Systems Inc. ("Enscale," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ScaleDMS platform, visit our website at enscalesystems.com, or interact with our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account registration details (name, email, phone number, business name)
• Vehicle inventory data entered into the platform
• Financial and transactional records created through deal management
• Customer and lead contact information managed within ScaleDMS
• Email content processed through the integrated mail system
• Support requests and correspondence

We also automatically collect certain technical information, including IP addresses, browser type, device identifiers, and usage analytics.

3. How We Use Your Information

• Providing, maintaining, and improving the ScaleDMS platform
• Processing transactions and sending related notifications
• Responding to support requests and communicating with you
• Monitoring platform usage to improve performance and security
• Complying with legal obligations and enforcing our terms

4. Data Storage & Security

All data is stored on infrastructure located in Canada with Canadian data residency. We employ field-level encryption for sensitive financial data, role-based access controls, SSL/TLS encryption for data in transit, and regular security audits. Our infrastructure is designed to meet institutional-grade reliability and data integrity standards.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers who assist in operating our platform (e.g., hosting, email delivery, payment processing), but only to the extent necessary and under strict confidentiality agreements.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account cancellation, we will export and/or delete your data within 90 days of your request, unless retention is required by law.

7. Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also request a copy of all data we hold about you. To exercise these rights, contact us at privacy@enscalesystems.com.

8. Cookies

We use essential cookies to maintain session state and platform functionality. We do not use third-party advertising cookies. Analytics cookies are used in aggregate to improve platform performance and are not linked to personally identifiable information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
privacy@enscalesystems.com
Enscale Systems Inc.
Ottawa, Ontario, Canada